F&B Manager

Overview

Manage daily operations, staff, and finances of hotel food & beverage outlets.

Key Responsibilities

• staff supervision
• sop compliance
• report preparation
• operations management
• loss prevention
• service quality

Tasks

-Supervise outlet personnel. -Ensure compliance with SOP’s in all outlets. -Ensure the training of employees on SOP’s and technical job tasks. -Complete tip reporting. -Oversee all aspects of the daily operation of the outlet. -Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards. -Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. -Participate in M.O.D. coverage as required. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Maintain a warm and friendly demeanor at all times. -Ensure compliance with all local liquor laws, and health and sanitation regulations. -Maintain high standards of personal appearance and grooming, including wearing nametags. -Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc. -Ensure compliance with requisition procedures. -Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. -Respond to guest complaints in a timely manner. -Assist in menu planning and preparation. -Ensure overall guest satisfaction. -Attend all hotel required meetings and trainings. -Be visible on the floor and assist staff as needed during each meal period. -Conduct staff performance reviews in accordance with Highgate Hotel standards. -Monitor quality of service in F&B outlet. -Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Work with other F&B managers and keep them informed of issues as they arise. -Prepare and submit required reports in a timely manner.

Requirements

• communication
• problem solving
• confidentiality
• multitasking
• listening
• analytical

What You Bring

-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to maintain confidentiality of information. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms