Customer Care Representative

Overview

Handle front‑office calls, resolve customer issues, and support admin tasks.

Key Responsibilities

• call handling
• customer support
• first call
• performance reporting
• schedule adherence
• physical lifting

Tasks

-Employee is occasionally required to lift office products and supplies, up to 20 pounds -Adhere to assigned schedule and perform all assigned task -Accountable for satisfactory daily call answer rate and first call resolutions -Employee is regularly required to talk or hear -Research / resolve customer inquires -Discuss with direct supervisor, results of their daily, weekly, and monthly performance -Answering calls and handling customer queries -Consistently delivers quality work during allotted timeframes -Provide first level support for customer complaints or issues -Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach

Requirements

• english
• microsoft office
• high school
• communication
• teamwork
• organizational

What You Bring

-English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage -Ability to resolve customer inquiries while maintaining a professional and calm demeanor -Proficient in Microsoft Office Suite or related software -Demonstrates appropriate organizational skills -Ability to remain organized and focused on attention to detail in a fast-paced environment -INTERPERSONAL SKILLS - demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges -Use of Microsoft Office & generally have high level of computer skills -Minimal travel may be required with this position as part of support responsibilities -COMMUNICATION - must be able to effectively communicate with teammates, managers and customers -Understands and ensures compliance with company policies and procedures -Effective communication skills and ability to interact with all employees and customers -Education: High school diploma or equivalent required -TEAMWORK - possesses the ability to work together toward a common vision

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Benefits

-Retirement Savings Plan: Employer contributions to help you save for the future. -Great Benefits: Including medical, vision, dental insurances, amongst others. -Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones. -Life Insurance: Financial protection for you and your family. -Community Volunteering Day: A paid day off to give back to the community and make a difference.

About Pinnacle Propane, Llc

-Founded with a vision to provide safe and reliable propane services, they have grown into a key player in the energy sector. -Their focus is on delivering high-quality propane solutions to residential and commercial clients across a wide region. -Safety and customer satisfaction are a strong emphasis, ensuring each delivery meets stringent quality standards. -Over the years, they have built a reputation for fast, efficient service and a strong commitment to supporting clients' energy needs. -Their customer-centric approach has earned loyalty and recognition, positioning them as a trusted partner in the energy sector. -While their core business revolves around propane delivery, they also provide specialized energy solutions tailored to both commercial and residential requirements.

Sector Specialisms