Front Desk Agent

Overview

Provide front desk and concierge services, handling check‑in/out, reservations, and guest inquiries.

Key Responsibilities

• guest check‑in
• payment processing
• safety reporting
• concierge services
• record keeping
• guest relations

Tasks

-Listen to guest concerns, solve problems creatively and answer questions. -Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel. -Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct. -Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor. -Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again. -Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct. -Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information. -Build an authentic bond with guests and create a unique experience that they will want to come back for.

Requirements

• customer service
• front desk
• cashier systems
• hospitality experience
• reservations
• hotel knowledge

What You Bring

-Excellent customer service skills -Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations. -Previous front desk, reservations, and/or hospitality experience preferred -Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.

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About Radiate Hospitality

-A leading player in the real estate development and management sector, specializing in the hospitality and residential markets. -Has a deep understanding of creating innovative living spaces and guest experiences, shaping vibrant communities through thoughtful design and strategic planning. -Focuses on both residential and commercial properties, bridging the gap between luxury and affordability, offering tailored solutions for diverse clientele. -Portfolio includes a variety of projects ranging from high-end hotels to dynamic mixed-use developments, each carefully designed to meet the evolving needs of residents and travelers. -Known for its ability to bring together sophisticated architecture, forward-thinking development, and a commitment to creating long-lasting value in every project.

Sector Specialisms