Rental Account Manager (Commission)

Overview

Front‑line manager handling rental power accounts and customer relations in GTA

Key Responsibilities

• technical support
• bid management
• quote prep
• crm updates
• business planning
• customer service

Tasks

-Provide second line technical support for customers by working closely with Project Managers and PSSR -Review detailed specifications and tenders to determine the right product offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes -Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed -Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar -Attend training and development programs as outlined in the Talent Management process, and as determined from time to time by management (may include sales training, technical training, skills training, etc.) -Participate in appropriate industry associations, training sessions, customer events, etc. -Follow up on customer requirements and quotes. Develop response to customer needs and prepare quotes, technical submissions, etc. Engage the Management team as required to develop and execute the business -Interface with Toromont CAT customers exemplifying behaviours that reflect Toromont CAT’s culture and values. Provide trusted advisor services to our customers to ensure that Toromont CAT is their first choice in services. -Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date -Complete administrative portion of the role including but not limited to Saleslink, IRS and other reporting to ensure good record keeping and providing enough information to allow management to make good business decisions. -Develop and maintain relationships with cross functional teams, branch support staff and engage them in activities to ensure proper alignment of goals -Respond to customer rental product inquiries in a timely manner to determine the appropriate actions -Identify and proactively engage in product sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG and Industrial) or Product Support Account Manager (PSAM) -Utilize planning tools and evaluate customer opportunities, marketplace opportunities and economic trends. Develop as a minimum a business plan and territory plan per year. In addition, as required develop and submit quarterly and/or weekly planning. -Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices

Requirements

• college degree
• microsoft
• driver’s license
• 5 years
• problem solving
• negotiation

What You Bring

-Willing and able to travel and work flexible hours in support of the business needs -Computer literate with proficiency in Microsoft Application -College Degree or equivalent industry experience -Valid Passport and valid Driver’s License with a clean Driver’s Abstract -Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment -Demonstrate and ability to develop rapport and relationships -Solid business and financial acumen with advanced understanding of business principles, company policies and objectives -High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs -Demonstrate an ability and willingness to plan and prepare -Solution focused and customer centric with effective interpersonal and team building skills -Demonstrate excellent communication skills -Knowledge of the Rental Power Industry is preferred -Well-developed analytical, organizational and problem solving skills with a high sense of urgency -Strong communication skills to effectively interact across all levels of the organization and our customers -5 years of rental and/or marketplace experience OR has been training through succession planning and talent management to take on an Account Management role. -Demonstrate a nature of curiosity and good questioning and listening

People Also Searched For

Benefits

-Working for the best in class equipment dealer and with the premium Caterpillar brand -An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada -Competitive total rewards including: wages, benefits, and premiums (as eligible) -Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

About Toromont Cat

-Founded as a leading distributor of Caterpillar products in Canada. -Renowned for delivering world-class equipment and service solutions. -Specializes in heavy equipment for construction, mining, and power sectors. -Known for its large fleet of Caterpillar machinery and innovative service solutions. -Offers a broad range of equipment for industries from construction to agriculture. -A trusted partner for major infrastructure projects and resource extraction. -Stands out for its comprehensive service network, ensuring uptime for critical operations. -Active in large-scale projects across Canada, supporting industries from roads to power plants.

Sector Specialisms