General Manager, Condominium

Overview

Manage condominium operations, finances, maintenance, and board relations in Bethesda/Rockville.

Key Responsibilities

• property inspection
• budget management
• data entry
• rfp management
• mass communications
• maintenance scheduling

Tasks

-Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered. Issues violation letters to homeowners and follow-up to ensure remedied. -Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves. -Data enter and update information in the database; record and track documents and information. -Research and respond to inquires in-person, by phone, and email. -Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects. -Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. -Prepare board packages. Coordinate and schedule monthly and annual board meetings. -Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision. -Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors. -Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite. -Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.

Requirements

• cmca
• ams
• pcam
• project management
• financial acumen
• condo management

What You Bring

-Active CMCA, AMS, or PCAM, or willingness to obtain, company paid. -Customer Focused, Service Driven, and Team Oriented. -Excellent Communication Skills (written and spoken), Project Management Skills, and conflict resolution techniques. -Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved. -Collaborative and consultative approach when assisting others. -Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis. -Prior experience managing condominiums is highly desired. -2+ years of community association experience. -Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms