Field Engineer, Southern Arizona

Description

• Actively participates as a member of the regional work team and works to improve team processes.
• You will support Digital X-Ray Systems business as a Field Service Engineer based in Tucson, AZ. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.

Requirements

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• This position involves possible overnight travel and will be based in a home office.
• Field Service Engineers need to live within the service are. This position primarily supports the Southern Arizona territory and backs up Phoenix and El Paso/New Mexico territories as needed. Overnight travel up to 50% but varies based on workload.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to demonstrate exceptional customer service skills.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to communicate, written and verbally, with various levels of employees and customers.

Benefits

Hospitals, Critical care imaging centers, remote

• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.
• Job operates in the hospital/medical environment and remotely from a home office location.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.

Training + Development

Interview process

Visa Sponsorship

Security clearance