Data Communications Tech

Overview

Primary technical contact for system troubleshooting, data and network support at LaGuardia Airport.

Key Responsibilities

• network configuration
• it support
• test execution
• project management
• requirements definition
• issue management

Tasks

-Proactively identify potential issues and develop contingency plans -Identify process gaps and recommend improvements -Communicate technical changes and project updates to stakeholders -Research and resolve IT application service requests within defined service levels -Provide training and develop user support materials -Participate in system implementations with supervision -Configure and troubleshoot network systems and applications -Organize technical projects from inception to completion -Track, document, and resolve test results in a timely manner -Create user interface prototypes and conduct requirement gathering sessions -Evaluate business data challenges and propose solutions -Serve as main point of contact for system issues and data asset updates -Define and document functional/technical requirements and workflows -Develop and execute functional and user acceptance test plans -Coordinate with service management functions on issue resolution -Maintain professional relationships with clients and internal IT teams

Requirements

• ccna
• network support
• web apps
• ticketing
• it degree
• customer service

What You Bring

-CCNA certification or CompTIA A+ preferred (network fundamentals, IP connectivity, security) -2+ years in network or data systems support -Web-based application functionality knowledge -Experience with help desk ticketing systems (preferred) -Associate's degree in IT, Networking, or related field (Bachelor's preferred) -Collaborative working style with flexibility to adapt to changing priorities -Ability to multitask and work independently under minimal supervision -Superior customer service orientation -Strong analytical and problem-solving abilities -Excellent oral and written communication skills -Proficient in Microsoft Office and technical applications

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms