Lettings Negotiator

Overview

Manage residential lettings from enquiry to move‑in, ensuring occupancy & tenant satisfaction.

Key Responsibilities

• data management
• kpi delivery
• performance reporting
• tenant checkins
• property viewings
• agent collaboration

Tasks

Gather feedback from prospective tenants to support pricing and marketing strategies. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Report lettings performance to the Lettings Manager. Conduct tenant check-ins and address queries throughout the tenancy process. Conduct property viewings and negotiate offers to drive occupancy. Identify and report any defects or maintenance issues to the Property Management team. Maintain accurate systems and data for all lettings activity. Collaborate with third-party agents when required. -Gather feedback from prospective tenants to support pricing and marketing strategies. -Work closely with the Tenancy Progression team to ensure applications are processed efficiently. -Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. -Report lettings performance to the Lettings Manager. -Conduct tenant check-ins and address queries throughout the tenancy process. -Conduct property viewings and negotiate offers to drive occupancy. -Identify and report any defects or maintenance issues to the Property Management team. -Maintain accurate systems and data for all lettings activity. -Collaborate with third-party agents when required.

Requirements

• autonomous
• residential lettings
• organised
• confidentiality
• problem solving
• customer service

What You Bring

Confident working autonomously, making informed decisions, and initiating action in line with processes. Professional in presenting and interpreting information accurately. Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. Highly organised with the ability to manage multiple priorities effectively. High level of confidentiality and integrity. Strong problem-solving skills and the ability to resolve issues efficiently. Collaborative team player with the ability to inspire and motivate colleagues. Exceptional customer service and strong verbal and written communication skills. -Confident working autonomously, making informed decisions, and initiating action in line with processes. -Professional in presenting and interpreting information accurately. -Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. -Highly organised with the ability to manage multiple priorities effectively. -High level of confidentiality and integrity. -Strong problem-solving skills and the ability to resolve issues efficiently. -Collaborative team player with the ability to inspire and motivate colleagues. -Exceptional customer service and strong verbal and written communication skills.

People Also Searched For

Benefits

Ambition to grow within a fast-scaling organisation with opportunities for career progression. -Ambition to grow within a fast-scaling organisation with opportunities for career progression.

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms