QA Analyst - Must be local to Arizona

Overview

Software support specialist handling QA testing, troubleshooting, and user assistance.

Key Responsibilities

• knowledge base
• user training
• uat testing
• ticketing system
• system monitoring
• technical support

Tasks

-Maintain and update user manuals, FAQs, and knowledge base articles. -Conduct training sessions or webinars for users on software features and best practices. -Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs. -Provide feedback to product teams based on user experiences and pain points. -Document test cases, execute them and report any identified issues. -Troubleshoot and resolve software issues reported by users. -Review test plans and participating in system testing activities as per QA processes -Document and track support requests using DevOps ticketing system. -Must promote the Company culture and mission to all employees, vendors, clients and business partners. -Collaborate with development teams to escalate and resolve complex issues. -Report to staff productivity on a weekly, monthly and quarterly basis -Monitor system performance and report anomalies or recurring issues. -Verify fixes and maintains test documentation. -Assist in software installation, configuration, and updates. -Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions. -Provide technical support for software applications via phone, email, and live chat.

Requirements

• sql
• html
• bachelor's
• troubleshooting
• problem solving
• team player

What You Bring

-Proficiency in SQL, XML, HTML, or other relevant technologies is a plus. -Bachelor’s degree in Computer Science, Information Systems, or related field. -Regular attendance is mandatory. -Ability to explain technical concepts to non-technical users. -Must be able to travel to the corporate office as needed. -Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s). -Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel. -Ability to multitask and manage time effectively in a fast-paced environment. -Strong understanding of software systems and troubleshooting techniques. -Team player who can collaborate across departments. -Must have advanced analytical, planning, and multi-task skills/abilities. -Strong verbal and written communications skills are necessary -Ability to work independently with minimal guidance -Eagerness to learn and adapt to new technologies. -Excellent communication and problem-solving skills.

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About Ies Communications

-Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems. -With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions. -The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks. -IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments. -Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects. -From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.

Sector Specialisms