Contracts & Database Administrator

Overview

Administer contracts, manage customer data, and support new contract sales and mobilisation.

Key Responsibilities

• upload validation
• ppm scheduling
• report preparation
• process improvement
• cash portal
• enquiry handling

Tasks

-Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services. -Review, prioritise, and respond to customer enquiries promptly and professionally. -Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction. -Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts. -Prepare and submit customer reports as required, ensuring accuracy and professionalism. -Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation. -Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs. -Liaise with internal customer service teams to address enquiries and provide accurate information to clients. -Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor. -Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines. -Maintain clear, professional communication with both internal stakeholders and external customers. -Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements. -Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards.

Requirements

• excel
• customer portals
• data analysis
• customer service
• organisational
• analytical

What You Bring

-Proven ability to demonstrate excellent administrative skills with accuracy and efficiency. -Capable of working independently, demonstrating a strong commitment to continuous learning and professional development. -Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction. -Possesses strong organisational skills with meticulous attention to detail. -Experience working with customer portals and related digital platforms. -Adept at managing multiple priorities simultaneously through a structured and methodical approach. -Self-motivated with a proactive approach to managing workload and delivering results. -Analytical mindset with the ability to interpret and utilise data to support decision-making. -Experienced in data manipulation using Microsoft Excel and other relevant software tools. -Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.

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Benefits

-Clear Development and Progression Pathways to help you grow and advance your career. -Comprehensive Royal London Pension Plan to support your long-term financial security. -Employee Recognition Scheme that values and rewards your contributions. -Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge. -Dedicated Mental Health & Well-being Program to support your overall health and resilience. -Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals. -Competitive Basic Salary up to £25,000 per annum, commensurate with experience. -Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones. -Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty. -Convenient, Free, Secure On-site Parking for a stress-free commute.

About Marlowe Fire & Security

-Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations. -With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike. -Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites. -The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered; candidates must already have uk work eligibility.