Service Coordinator

Employer undisclosedRole managed by a recruiter

Coordinate HVAC service scheduling, dispatch, and customer communication.

13 days ago ago

A$85,000

Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)

Full Time

Sydney, New South Wales, Australia

Field

Your recruiting firm

Consultants specialize in deep expertise across verticals such as architecture, mining, and manufacturing, sharing insights from design to project completion.
A proprietary 'Contractor Live' platform ensures contractors are job-ready and placed swiftly in frontline roles, enhancing efficiency.
The business operates like a high-performance project team with senior management deeply involved in recruitment delivery, emphasizing hands-on leadership.
Combines niche vertical coverage—such as MEP, rail, façade, and supply chain—with broad shared-market intelligence, offering a unique blend of specialized and general expertise.

Role

Description

uptick software

work orders

dispatch scheduling

performance monitoring

tech collaboration

customer communication

As a Service Coordinator, you’ll be the vital link between their technicians, customers, and management. You’ll oversee the daily scheduling, dispatch, and coordination of service calls, ensuring smooth operations and excellent customer satisfaction.

Use Uptick software to manage workflows, monitor progress, and maintain accurate records.
Address any customer concerns or escalations promptly and professionally.
Manage and prioritize work orders to meet client needs and technician availability.
Schedule and dispatch service technicians for maintenance and repair jobs.
Monitor technician performance and assist in ensuring jobs are completed efficiently.
Collaborate with technicians to ensure they have the tools and information needed for each job.
Communicate effectively with customers to confirm appointments and provide updates.

Requirements

uptick

hvac

service coordination

problem solving

communication

organizational

Unfortunately, no option to WFH is offered at present, you'll be required in the office 5 days a week.

Our client is seeking an HVAC Service Coordinator to manage and support a team of skilled technicians in Sydney and Brisbane.

Strong organizational and multitasking skills.
A proactive problem-solver with a focus on customer satisfaction.
Previous experience in an HVAC or service coordination role is highly desirable.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent communication skills, both written and verbal.
Proficiency in Uptick software is a major advantage.