Service Systems Trainer

Overview

Deliver in‑person and virtual training to service staff across Maine, NH, and VT.

Key Responsibilities

• process testing
• online training
• doc validation
• class development
• program evaluation
• training delivery

Tasks

-Collaboration with Process Trainers on training content and workload -Continuously review and validate process documentation -Utilize Caterpillar’s online training website to assign online classes to employees, and report on employee completion -Continuously review and evaluate training programs and best practices to remain current with the latest training material and delivery methods and trends -Develop and lead Service process training classes as defined -Perform process testing and validation -Participation in Service Department Procedure and Training Committees -Provide in-person as well as remote training to new and existing Milton CAT employees

Requirements

• driver's license
• word
• excel
• e-learning
• problem solving
• public speaking

What You Bring

-Ability to travel to other Milton CAT locations as needed -Ability to work with minimal supervision -Dynamic presentation skills with strong public speaking & overall communication skills -Good organizational skills -Must have a valid driver’s license and a clean driving record -Ability to train new subjects and concepts to all employees and drive consistency in process execution -Strong problem-solving skills -Prior industry experience preferred but not required. -Ability to perform duties with a sense of urgency, exceeding customer expectations -Proficient in the use of a computer and related software (Word, Excel, etc.) -Ability to develop training and utilize E-Learning -Detail oriented with a high level of accuracy

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Benefits

-Paid Time Off + 8 company paid holidays -Competitive Retirement Plan -Health, Dental and Vision insurance -Disability & Life Insurance Packages -Tuition Reimbursement – available to FT employees with 1 year+ of service

About Milton Cat

-A third-generation family-run business, it expanded through strategic acquisitions into six states. -Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast. -Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation. -Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients. -Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.

Sector Specialisms

Security Clearance

-a background check and drug test are required as part of the pre‑employment process.