Front Office Executive (NCR)

Description

• Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image.
• You’ll be responsible for managing all aspects of day-to-day service delivery during working hours.
• Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.
• To advise Front Office Management on escalated issues during the shift.
• Handling the tasks pertaining to soft services as per operations need.
• Ensuring basic cleanliness of the lobby, lifts, and public area.
• Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake.
• Assisting with special needs for visitors with disabilities
• To ensure immediate response to all priority calls during the shift and follow the escalation process
• To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.

Requirements

Experience (Years) required

Graduate / Hotel Management Graduate

Minimum 3-5 years of relevant experience

Grade / Level G1A/G1B

• Confidently able to present to clients.
• Knowledge of parking management & visitor management system (preferred)
• Good problem-solving skills.
• Should have knowledge of facility office management
• Strong customer service drive.
• Excellent communication skills.
• Hands-on experience in visitor management.
• Visitor admission is properly authorized.
• Proven working experience as a guest relation Executive.
• Maintained visitor logbook
• Quick learner and ability to motivate self.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance