Senior Manager, Customer Enablement

Overview

Lead team to improve customer adoption & support enterprise applications.

Key Responsibilities

• application management
• roadmap development
• vendor management
• compliance oversight
• team leadership
• cybersecurity collaboration

Tasks

-Ensure alignment of technical implementations to the strategic technology plan. -Keep current on applicable technology and industry trends. -Identify applications of functional knowledge and existing methodologies to complex problems. -Manage an application team, assign tasks, monitor workload, develop hiring forecasts and ensure the team's goals and objectives are aligned with the organization's business goals and objectives. -Collaborate with Cybersecurity group to ensure enterprise applications adhere to the organization's data integrity, data access and security protocols. -Support senior management with the development and management of the annual operating budgets as it pertains to hiring plans, application support and license renewals. -Oversee business processes & documentation for compliance with relevant regulations and standards. -Oversee the planning, execution, and delivery of business application initiatives, ensuring they are resourced appropriately and are completed on time and within budget. -Engage with multiple departments (in the field), training, Business training, gathering needs assessments and soliciting feedback on application-specific matters. -Manage relationships with application vendors and service providers to optimize features and functions and ensure contractual obligations and service level agreements are being met. Conduct contract reviews to evaluate terms and conditions and pricing negotiations. -Promote awareness around and adoption of tools, technologies, and best practices. -Manage a portfolio of applications used by the business -Lead team of Enterprise Application Training and Support Analysts to implement changes and resolve problems within existing and new business technologies. -Develop, execute and manage an applications roadmap that aligns with the organization's business goals and objectives. -Work with sales, marketing, product, and other teams to ensure a consistent and positive customer experience -Encourage and promote a culture of governance, compliance and continuous improvement within the Enterprise Applications team. -Define target customer segments, identifying key touchpoints, and creating communication channels to foster engagement.

Requirements

• oracle
• construction apps
• leadership
• project management
• 12+ years

What You Bring

-Construction experience strongly encouraged. -Occasional lifting of up to 30 lbs. -General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning -Strong understanding of business processes and how they are supported by technology. -Proven experience with vendor management including vendor selection process management, contract and pricing negotiations and renewals. -Strong leadership skills; with a proven track record of developing and managing multidisciplinary teams within a fast-paced, growth environment. -Excellent project management skills, with a track record of successful project delivery. -Twelve or more years of experience in customer engagement and business applications management, with at least 3 years in a leadership role. -Effective and creative problem solving and analytical skills. -Strong interpersonal and communication skills, with the ability to work effectively in a team environment and adapt to changing priorities. -Experience with Oracle, and other Construction specific applications like P6, Procore, Bluebeam, Autodesk. -Up to 10% -Excellent English listening, speaking, and writing skills allowing successful communication with team members and management. -Ability to align technology plans in support of strategic business objectives. -Experience with developing and managing budgets for enterprise applications and support resources, ensuring cost effectiveness and ROI. -Experience effectively and efficiently using of resources; experience orchestrating multiple activities at once to accomplish goals. -Ability to work independently and motivated to seek opportunities for mastering unfamiliar tasks.

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Benefits

-Medical, Dental, Vision Insurance -Charitable Giving Match with our Rosendin Foundation -We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. -ESOP - Employee Stock Ownership -Term Life, AD&D Insurance, and Voluntary Life Insurance -Pre-tax Flexible Spending Plans (Health and Dependent Care) -17 PTO days per year plus 10 paid holidays -Annual bonus program based upon performance, profitability, and achievement -Disability Income Protection Insurance -401 K

About Rosendin

-Provides comprehensive services in electrical design, installation, and maintenance. -Works on projects across various sectors, from high-rise buildings to large-scale infrastructure. -Specializes in both traditional electrical systems and cutting-edge energy solutions, including solar and sustainable technologies. -Known for its high-quality work on complex, large-scale commercial, industrial, and utility projects. -Reputation for safety and technical expertise makes it a go-to partner for major contractors and developers. -Continues to adapt to evolving technologies and client needs, including expanding into smart building solutions.

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