Operations Supervisor

Overview

Manage daily work orders and supervise staff/subcontractors for facilities maintenance.

Key Responsibilities

• escalation management
• safety compliance
• subcontractor management
• kpi management
• process improvement
• work orders

Tasks

Assumes the overall responsibility for the management and daily operations of work orders for facilities maintenance for given accounts. The Operations Supervisor is responsible for working with the EMCOR departments to assure work orders are managed within the established KPI’s. The Operations Supervisor also is responsible for managing the direct reports to complete work orders within contractual timeframes. Manage/respond to work order escalations, payment issues and oversee time-critical repairs. The Operations Supervisor will partner with Account Management to meet customer needs. -Respond to customer escalations and ensure constant communication is being facilitated between account, providers and customer -Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations -Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements -Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI’s) and performance objectives are completed to satisfaction -Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards -Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe -Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue

Requirements

• bachelors
• hvac
• excel
• 2 years
• problem solving
• customer service

What You Bring

-Bachelors’ Degree or equivalent combination of education and experience -Ability to critically think and problem solve -Experience in managing service delivery for HVAC labor required -Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program -Advanced proficiency MS Windows Applications, including MS Excel and Word -Convey confidence in providing and receiving pertinent information -Professional and friendly demeanor, willing to go above and beyond to accomplish the mission -Must be punctual, reliable and caring about their work ethic -Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues -Minimum of two years of experience in facilities maintenance, property management or customer service role required -Ability to maintain a courteous, professional demeanor at all times

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Benefits

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer

About Emcor Facilities Services

-Provides facilities management solutions with a focus on energy efficiency and sustainability. -Enhances operational performance through advanced building systems integration. -Offers specialized services in HVAC, electrical, and mechanical maintenance. -Serves diverse industries including healthcare, government, and commercial sectors. -Supports both large-scale projects and ongoing maintenance needs. -Partners with clients to optimize operations, reduce costs, and improve environmental impact. -Maintains a diverse portfolio across commercial, industrial, and government installations.

Sector Specialisms