Workplace Manager

Description

• Oversee CAFM usage, work orders, and reactive maintenance performance.
• Support service charge management, budgeting insight, and financial reporting.
• Champion ESG, wellbeing and sustainability standards across the building.
• Complete regular building inspections, follow up actions, and escalate issues as needed.
• Oversee all hard and soft FM activities (M&E, fabric, security, cleaning, waste, grounds).
• Ensure business continuity plans and emergency procedures remain current and well-practised.
• Enhance tenant satisfaction through service improvements, responsiveness and building community.
• Handle complaints quickly with a solutions mindset and strong communication.
• Manage contractors on site, checking quality, behaviours, and adherence to SLA/KPIs.
• Build strong relationships with blue-chip occupiers, understanding their needs and resolving issues before they escalate.
• Ensure full statutory compliance, H&S oversight, and accurate risk management reporting.
• Work with the onsite Customer Experience Manager to deliver events, activations, and engagement initiatives.

Requirements

• A customer-obsessed mindset, you enjoy being front-of-house and creating great tenant experiences.
• Confidence overseeing FM suppliers, compliance, H&S and building operations.
• Strong communication and people skills, comfortable with high levels of daily occupier interaction.
• IWFM Level 4 (or working toward)
• Proactive, organised, calm under pressure, with strong problem-solving and decision-making skills.
• Experience in Grade A office or multi-tenanted corporate environments
• Experience as a Workplace Manager, Building Manager or Assistant Building Manager in a high-performing commercial office environment.
• IOSH Managing Safely
• Be the primary face of the building — visible, approachable, proactive with all occupiers.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance