Sr. Manager – Furnishing Sales & CRM

Overview

Lead furnishing sales and CRM operations for Vianaar Interiors in Goa

Key Responsibilities

• crm management
• mis reporting
• legal liaison
• payment coordination
• furnishing packages
• design procurement

Tasks

-Ensure smooth transition of customers to Facilities/Estate team during physical handover. -Act as escalation point for complex customer queries/complaints, ensuring timely resolution. -Provide expert guidance and assist homeowners in selecting furnishing options aligned with their needs and financial plans. -Coordinate and communicate regularly with internal departments – Sales, Projects, Finance, Legal, Facilities – to align client deliverables. -Maintain comprehensive client/project records and generate regular CRM MIS reports. -Oversee CRM lifecycle post-booking until handover, ensuring seamless client experience. -Facilitate documentation and liaise with Legal and banks for agreements, registrations, and home loan processes. -Follow up with potential customers and engage with existing/potential clients to generate referrals. -Coordinate with Finance for timely collection of payments aligned with construction progress. -Manage end-to-end furnishing process: discussions, pricing, and package finalization, ensuring transparency and customer trust. -Meet clients (virtually or in person), understand requirements, and pitch furnishing solutions accordingly. -Collaborate with design and procurement teams to ensure timely and quality delivery. -Prepare contracts, packages, and other necessary documentation for furnishing deals. -Convince Vianaar homeowners to furnish their homes with Vianaar Interiors.

Requirements

• sales
• crm
• mba
• ms office
• leadership
• 8-10 years

What You Bring

MS Office, Email, Lead Hero (internal CRM software). Knowledge of Software B. Customer Relationship Management (30%) -Experience in translating business strategy into day-to-day execution and ensuring service excellence. -8-10 years’ experience, with proven expertise in Sales (Furnishing/Design/Interiors) and exposure to CRM functions. -Strong sales acumen with experience of dealing with HNI’s/UHNI’s -Strong commercial understanding with prior accountability for revenue/targets. -Strong communication, influencing, and interpersonal skills. -Graduate from a reputed institute (MBA preferred). -Ability to work independently under pressure with zeal and purpose. -Excellent leadership, people management, and stakeholder management skills.

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About Vianaar Homes

-Operates an end‑to‑end model: from land acquisition and design to construction, housekeeping, rentals, and estate management. -Emphasizes seamless customer journeys—owners enjoy concierge‑style services post‑handover. -Specializes in sustainable holiday residences and full‑service property solutions in scenic, natural settings. -Typically delivers boutique, design‑led holiday and residential developments set in lush Goan landscapes. -Unusually blends hospitality and real estate, offering rental desks and on‑site garden teams. -Maintains a rich local footprint, training and hiring regional residents for property operations.

Sector Specialisms