Service Writer

Overview

Admin support for service dept: manage work orders, reports, quotes, and scheduling.

Key Responsibilities

• compliance
• data gathering
• document management
• labor reporting
• work order management
• service scheduling

Tasks

-Adhere to all policies, procedures and standards, including safety and health precautions. -Occasional lifting, pulling, caring, or pushing objects or materials, up to 10lbs. -Gather and communicate pertinent data for the service department, parts, warranty and administration, as needed. -Compose, file and copy correspondence, reports, bulletins, records, and other materials, as assigned. -Maintain consistent and complete labor reports, prepare quotes, timely open & close work orders, and accurately complete narratives, as directed. -Assist with the coordination and scheduling of customer, rental and new machine service work, as directed. -Open & close internal and external work orders and warranty claims, complete narrative entries with detail of job, in a timely manner.

Requirements

• bachelor's degree
• microsoft excel
• microsoft word
• quipware
• high school
• warranty

What You Bring

-Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure. Accepts responsibility for own actions and follows through on commitments. -Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired. -Will be exposed to noisy, dusty areas and maybe exposed to outdoor elements and environment. -Requires prolonged periods of sitting and/or standing and occasional stooping, bending, and overhead reaching. -Computer proficiency, especially with Microsoft products like Excel, and Word is required. -2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred. -Must have at a minimum, a High School diploma or equivalent with 2-3 years of experience as an administrative or office assistant. -Knowledge and proficiency with office equipment, dealer networks and Microsoft products (Knowledge in Quipware highly desirable). -Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events. -Must be able to climb stairs and may need to climb up heavy equipment and use a small step ladder.

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Benefits

-Programs that make today’s challenging reality of combining work and personal life easier. -Competitive matching retirement savings plans. -Generous paid time off. -Competitive medical, dental and vision insurance. -Focus on professional and personal development through Volvo Group University. -Working environment where your safety, health and wellbeing come first.

About Volvo Construction Equipment

-A global leader in the design and production of construction equipment. -Their product range includes wheel loaders, excavators, and articulated haulers, with applications in various industries. -The company emphasizes cutting-edge technology, with features like automation and telematics in its equipment. -Volvo Construction Equipment plays a key role in major infrastructure projects around the world, from roads to power plants. -They are known for their commitment to enhancing performance while reducing environmental impact.

Sector Specialisms