Sales Consultant - East Herts, Ware

Overview

First point of contact in showroom, guiding customers through kitchen makeovers.

Key Responsibilities

• showroom ops
• visual merch
• project liaison
• enquiry management
• design consultation
• appointment scheduling

Tasks

-Opening/closing showroom (key holder duties), -Following up enquiries and unsold appointments (sweeping). -Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines. -Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards. -Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy. -Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion. -Working as a part of a small team, helping in all departments as business dictates. -Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers’ needs. -Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc. -Arranging and booking appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.

Requirements

• microsoft office
• crm
• problem solver
• customer service
• organisational
• communication

What You Bring

-Ability to work independently, identify challenges and be solution focused. -Understanding and awareness of home transformation and design -Problem Solver -IT literate (Microsoft Office/CRM) -A background in retail sales advantageous -Previous customer service experience essential. -Willingness to learn and follow a proven franchise model -Able to demonstrate strong organisational ability -Excellent communication skills and customer service knowledge -Ideally worked within a retail kitchen setting (or interior design) -Open & Clear communicator

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Benefits

-Countrywide Grounds Maintenance -A collaborative and supportive team environment -Greensleeves Lawn Care -Dream Doors -Comprehensive training and support from us -Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm) depending on business needs, we are open to discussion on the flexibility around the hours. -Competitive salary

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms