Sales and Admin Coordinator

Overview

Coordinate ECO4 customer onboarding, admin tasks and liaison with assessors.

Key Responsibilities

• client liaison
• customer calls
• eco support
• process guidance
• lead conversion

Tasks

-Liaising with Retrofit Assessors and internal teams to keep projects moving -Contacting customers to explain the process and gather required information -Providing support across the ECO process -Guiding customers through the full ECO journey, including eligibility and installation types -Handling inbound and outbound customer calls to introduce the ECO4 scheme and convert leads

Requirements

• word
• excel
• gdpr
• eco
• administration
• communication

What You Bring

-Good computer skills, including Word and Excel -Proven administration background, with previous experience of handling customer calls -Knowledge of ECO or other government schemes -Accurate and timely database management -Experience working within GDPR frameworks -Strong written and verbal communication skills -Ability to meet KPIs for calls, contact rates, conversions and installs

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About Edf (Uk)

-A leading energy provider is committed to driving low-carbon energy solutions across the UK. -Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power. -Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably. -Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output. -Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors. -Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Sector Specialisms