Technical Support Analyst - Tier 1

Overview

Provide onsite IT support for hardware, software and network issues across NH offices.

Key Responsibilities

• equipment setup
• os installation
• ticket documentation
• routine maintenance
• hardware knowledge
• client communication

Tasks

-Setting up new equipment and installing operating system and application software. -Responsible for maintaining accurate documentation of support work performed via, but not limited to, the helpdesk ticketing system. -Perform routine maintenance on computers, monitors, peripherals and digital/IP telephone systems. -Maintaining updated knowledge of software/hardware to assure the proper implementation and service of client workstations -Maintaining of communications with the client/end user base, external and internal suppliers, throughout scheduled and daily support work activities

Requirements

• networking
• technical support
• driving licence
• microsoft office
• mcp
• bitlocker

What You Bring

-Good working knowledge of networking, protocols, structured cabling and associated terminology. -Related experience in a similar technical support / customer facing role within a corporate/professional environment. -Full UK Driving Licence is desirable. -Excellent working knowledge of Microsoft Office and able to demonstrate excellent knowledge of Desktop Operating Systems -MCP qualification or relevant experience -Experience of implementing and supporting desktop encryption and end point security such as BitLocker.

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About National Highways

-Fueled by multi-billion-pound Road Investment Strategies, it delivers major upgrades like the A14 bypass and the smart motorway spine. -It engineers iconic projects—like the 1.8 km Hindhead Tunnel under the Devil’s Punch Bowl—and supports cutting-edge trials, including self-healing bitumen. -Operators and uniformed traffic officers patrol 24/7 from control centres, managing incidents, warning drivers, and keeping traffic flowing. -The authority sets design standards via the Design Manual for Roads and Bridges and publishes contract and maintenance frameworks used across the UK and Commonwealth. -Regulated by the Office of Rail and Road and guided by multi-year funding cycles, it balances reliability, safety, innovation and value for taxpayers.

Sector Specialisms