Mechanical Support Specialist I - National

Overview

Handles warranty issues, troubleshooting, and customer support for HVAC field units.

Key Responsibilities

• warranty resolution
• field repairs
• wiring interpretation
• control sequences
• cost assessment
• project coordination

Tasks

-Coordinates with the leadership projects which require field service technician(s) (internal/contractor). -Adheres to AAON warranty terms and conditions and provides final approval on warranty payables. -Meets and responds to customers, sales representatives, and vendors as necessary. -Explains control sequences for equipment operation to assist in troubleshooting. -Assesses the allowed cost to repay for authorized warranty work. -Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required. -Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner. -Interprets wiring diagrams over the telephone to help diagnose issues in the field. -Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor). -Assures adequate company commitment to jobs and customer relationships. -Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure. -Have an on call-rotation for 24/7 coverage. -Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.

Requirements

• decision-making
• problem solving
• teamwork
• communication
• multitasking
• lifting

What You Bring

-Maintains a working knowledge of all customers and sales representatives. -Exhibits good decision-making and analytical problem-solving abilities. -Ability to lift up to 50 1bs. -Excellent interpersonal relationship skills. -Works effectively in a team environment and in a fast-paced high-pressure environment. -Communicates effectively in written and spoken form. -Ability to sit or stand for up to 95 percent of work hours. -Demonstrates strong multi-tasking capabilities and organizational skills.

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About Aaon, Inc.

-specializes in high-performance HVAC systems designed to maximize energy efficiency. -a leader in providing sustainable solutions for indoor air quality in both commercial and industrial settings. -designs and manufactures a wide range of air conditioning, heating, and ventilation systems. -known for innovation in energy-efficient products, including their focus on sustainability through technology. -typical projects range from large commercial buildings to industrial sites, where they provide state-of-the-art HVAC systems. -systems are engineered to provide cost-effective, eco-friendly solutions for air quality, comfort, and energy savings. -a preferred partner for many Fortune 500 companies and government projects due to strong focus on product quality. -notable for their commitment to continuous improvement and pushing the boundaries of HVAC technology.

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