Workplace Experience Receptionist

Overview

Welcoming front‑desk receptionist delivering guest service and facility support.

Key Responsibilities

• visitor service
• team coordination
• risk escalation
• client liaison
• meeting booking
• work orders

Tasks

-Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion -Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns -Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions -Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues -Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests -Act as central point of contact, providing information and wayfinding for campus, services, and activities -Provide support and assistance with meeting room bookings, reports, and updates as needed -Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems -Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards

Requirements

• english
• microsoft office
• workorder
• room booking
• facilities
• hospitality

What You Bring

-Fluency in English required for effective client and guest interaction -Working knowledge of information technology tools and platforms -Experience in hospitality or customer service environments -Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions -Understanding of security and safety protocols in corporate environments -Background in facilities management or workplace experience coordination -Knowledge of work order management systems and administrative support processes -Experience with meeting room booking systems and event coordination -Minimum 1-2 years previous customer service or hospitality-related experience -Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach -Excellent communication skills with ability to interact professionally in verbal and written formats -Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) -Flexibility and positive attitude in managing shifting daily priorities -Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms