Travel and Expense Specialist

Overview

Process and support travel & expense requests, Concur, ServiceNow, and stakeholder reporting.

Key Responsibilities

• concur configuration
• tool administration
• issue resolution
• ticket management
• data reporting
• process improvement

Tasks

-Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations. -Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary. -Administer and maintain configurations in tools such as AppZen, ServiceNow, and WalkMe to address critical T&E issues. -Address ServiceNow tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues. -Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards. -Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues. -Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders. -Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.

Requirements

• servicenow
• concur
• bachelor's
• travel management
• communication
• 8+ years

What You Bring

-Excellent communication skills in English, both written and verbal. -8+ years of experience in Travel and Expenses management processes. -Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur. -Ability to work independently and as part of team in a fast-paced environment. -Bachelor’s or higher degree in a related field.

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms