Portfolio Administrator

Overview

Provide admin support to portfolio managers and ensure excellent client experience.

Key Responsibilities

• utility admin
• invoice processing
• key management
• safety testing
• tenancy docs
• viewing management

Tasks

-Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment. -Ensure professional behaviour supports and reinforces the values of the Rettie brand. -Take responsibility for and adopt a proactive approach to learning and personal development -Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment. -Diligent management of keys and the authorisation of access -Diligent administration of all safety testing. -Attend all compliance and other company training as required. -Accurate preparation and service of all initial tenancy documentation. -Follow and comply with all company policies and procedures. -First point of contact for inbound calls and inbox enquiries. -Check in and Check out reports -Effective management of all viewing appointments and overflow appointments.

Requirements

• ms word
• excel
• outlook
• driving licence
• customer service
• problem solving

What You Bring

-Accurate administration of all HMO licensing issues including applications and renewals as required. -Accurate financial management and efficient collaboration with the accounts team including the collection of deposit and rental payments. -Confident in administrative tasks -Detailed tenancy referencing and due diligence. -Proficient in the use of IT systems including MS Word, Excel & Outlook -Experienced in a customer service role -Full, clean driving license -Positive Mindset -Problem Solving & Innovation

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About Rettie

-From local beginnings, the company has expanded into a multi-branch property specialist. -Services include residential sales, lettings, farm and estate management, development consultancy, and investment brokerage. -The company’s marketing expertise is renowned for premium features like HD photos, videos, and 3D property tours to attract quick offers. -Project scopes range from city apartments and prime country homes to expansive rural estates and land development.

Sector Specialisms