Guest Service Representative/Night Audit

Overview

Handle guest check‑ins/out, reservations, inquiries, finances, and night‑audit tasks.

Key Responsibilities

• night audit
• cash handling
• phone ops
• key issuance
• safety inspection
• guest check‑in

Tasks

-Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice. -Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short. -Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy. -Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff. -Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly. -Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager. -Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls. -Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction. -Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism. -Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.

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Benefits

-Flexible Scheduling: 6a-2p, 2p-10p, 10p-6a -Competitive Pay: $15.00 - $17.00 -Direct Deposit -Monthly Bonus Potential -Growth Potential

About My Place Hotels Of America

-Opened first property in Dickinson, ND as a proof-of-concept, then expanded via franchising beginning in 2014. -Now operates dozens of extended-stay hotels across multiple U.S. states, with strong development pipelines. -Properties feature in-room kitchens, pet-friendly policies, 24-hour amenities like laundry and grab-and-go markets. -Led by Ron Rivett and grandson Ryan Rivett (CEO since 2017), continuing a family legacy in budget lodging. -Typical projects involve ground-up new construction targeting cost-conscious travelers. -Unusual fact: every room includes a full kitchen and pillow-top mattress, blending home comforts with hotel convenience.

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