Area Maintenance Manager - Boston, Massachusetts

Overview

Oversee maintenance operations across multiple multifamily properties, ensuring standards and budgets.

Key Responsibilities

• vendor scheduling
• preventive maintenance
• budget prep
• make‑ready
• safety compliance
• team management

Tasks

-Assists in the interview process for the hiring of Service team members when needed at the site level. -Works in close coordination with Capital Projects Group when necessary (and if applicable) to ensure capital projects at assigned sites are properly scheduled and assists with the completion of capital projects in a timely manner. -Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance. -Manages maintenance team members dedicated to each assigned site, including maintaining their schedules as well as their scope of work. -Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required. -For assigned sites, manages all vendor/contractor scheduling and project/work coordination (includes, but is not limited to, recurring contract management, ad-hoc repairs, etc.). -Oversees the “make-ready” process to prepare vacant apartments homes (including those turned over after interior renovations have been completed) for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work. -Maintains and orders adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines. -Prepares the maintenance budget for the properties by analyzing and evaluating financial statements, and accessing operational reports that establish historic expenditures and predict performance patterns based on yearly unit inspections. -Develops standards for the cleanliness and overall appearance of the communities’ grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the communities and Greystar standards. -Works in close coordination with Regional Maintenance Managers (RMM) for the scheduling and completion of RMM inspections. -Evaluates vendors and suppliers and their services on an annual basis based on quality, customer service, and pricing. -Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual. -Routinely inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed. -Manages the completion of all work orders generated from resident requests for service, ensures routine upkeep on the properties, diagnoses and repairs or replaces necessary components in accordance with established policies, procedures, and safety standards within code requirements and budgetary requirements. -Supports cost-cutting and expense control programs by ensuring parts are repaired when possible rather than replaced. Ensures team is not being wasteful with materials and supplies and is practicing the correct use for tools and equipment.

Requirements

• multi-site
• multifamily
• supervisory
• maintenance
• customer service
• urgency

What You Bring

-Multi-site, multifamily service/maintenance supervisory experience required. -Demonstrates customer services skills by treating residents and others with respect, answering questions from team members and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency.

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Benefits

-6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Employee Assistance Program. -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -Charitable giving program and benefits. -401(k) with Company Match up to 6% of pay after 6 months of service. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

Sector Specialisms

Security Clearance

-greystar will consider qualified applicants with arrest and conviction records.