Night Receptionist

Overview

Oversee night check‑in/out, guest services and issue resolution at Sofitel London Gatwick

Key Responsibilities

• guest services
• check‑in
• check‑out
• room allocation
• billing
• call handling

Tasks

-Provide guests with information about hotel facilities, services, and local area. -Handle guest inquiries and resolve any issues promptly and professionally. -Manage check-in and check-out procedures efficiently, -Greet our guests with a warm welcome and an infectious smile. -Work closely with other departments to ensure seamless guest experiences. -Answering calls, allocating rooms, and preparing guests’ bills.

Requirements

• opera pms
• 4-star hotel
• multi-tasking
• organizational
• communication
• english

What You Bring

-A smart and professional appearance. -Experience in a similar role within a 4-star hotel is a significant advantage. -Very good at multi-tasking and remaining calm under pressure. -Opera PMS experience is a plus. -Strong organizational skills and attention to detail. -Most of all, you have an approachable, positive, and proactive manner. -Excellent communication skills with a high standard of written and spoken English.

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Benefits

-Long service recognition award. -UK attraction discounts @ Merlin Entertainments. -Food and beverage discounts. -Uniform offered and dry cleaned. -Christmas gifts and employee parties. -Free meals on duty. -Arora star employee recognition. -Wage stream. -Cycle 2 work scheme. -Life assurance scheme. -Discounted employee friends & family rates at Arora Hotels. -Employee assistance programme. -Complimentary on-site parking is available whilst on duty.

About Arora Group

-Committed to delivering high-quality construction and engineering solutions. -Specializes in large-scale projects across infrastructure, residential, and commercial sectors. -Operates at the intersection of construction, engineering, and design, emphasizing excellence and innovation. -Renowned for delivering complex and sustainable projects efficiently. -Successfully manages major transport networks, residential developments, and energy infrastructure. -Distinguished for its ability to lead multi-disciplinary teams and complete projects on time and within budget. -Continuously evolves by integrating cutting-edge technology with deep industry expertise.

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