Performance Analyst

Overview

Analyze data, produce reports, manage capital delivery info and handle customer queries.

Key Responsibilities

• data reporting
• scorecards
• statutory reporting
• report production
• planned shutoff
• customer queries

Tasks

-Maintaining spreadsheets and updating data. Run regular standard reports that feed into score cards including graphs, pie charts and RAG status tables -Identification of any Guaranteed Standards of Service failures -Responsible for all statutory and regulatory reporting ensuring all Guaranteed Standard of Service requirements are adhered to -Support the Customer Capital Programme Manager and Senior Third Party Coordinators as required -Assisting in the production of new reports and ad hoc provision of information for one-off requests -Accountability and Ownership of the Planned Shut off process whilst ensuring we meet our wholesale and retail requirements (Non TSA Planned Shut Offs) -Single point of contact for Capital Delivery Customer queries for the wider UU business teams -Administration of Capital Delivery customer contacts, both written and telephone -Work under supervision with responsibility for ensuring the work is reliable and accurate

Requirements

• customer service
• driving licence
• microsoft
• analytical
• uu systems
• gcse maths

What You Bring

-Customer focused and at ease when using the telephone / speaking to customers -Full UK Driving Licence -Good working knowledge of Microsoft systems -Understanding of the Customer Measure of Experience and Capital Delivery construction methods -Experience of working in a busy work environment -Good communication skills and strong analytical skills with the ability to analyse data and spot trends and changes -Understanding of UU Customer Systems including INS -GCSE level Grade C or equivalent in Maths

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Benefits

-Enhanced parental leave schemes -Salary Finance -Wealth at Work courses -Mental health first aiders -Employee Assistance Plan -Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements -A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays -Deals and discounts -A comprehensive healthcare plan through our company-funded scheme -MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions -EVolve Car Scheme -A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover -MORE Choices flexible benefits

About United Utilities

-It operates across North West England, supplying drinking water and treating sewage. -The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works. -Typical projects include reservoir management, leak detection, and wastewater upgrades. -Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Sector Specialisms