Community Life Service Coordinator

Overview

Provides mobile case management and resident services for Woodhill Homes families.

Key Responsibilities

• case management
• family plan
• survey administration
• data tracking
• housing monitoring
• community coordination

Tasks

-Attend weekly and monthly staff meetings. -Provide mobile case management and resident services, meeting with residents once a quarter, at minimum, in their homes or within the community. -Participate in resident and community meetings that are relevant to advancing Choice goals and outcomes, including steering committee working group meetings, and monthly community-based organization meetings in neighborhoods residents are currently residing in. -Administer an annual survey to residents. -Develop and implement a Family Success Plan for each household to assess and develop S.M.A.R.T goals and outcomes aligned with Choice metrics. -Coordinate and communicate with TCB property management as residents begin returning to the new housing, assisting in the lease up process for residents and welcome orientation clinics conducted by TCB PM. -Monitor residents’ housing stability on an ongoing basis and provide mediation services between residents and Property Management should there be any issues, maintenance requests, late rent payments, or conflicts of any kind. Coordinate with other agencies/partners services to be delivered to residents in need of rent and utility assistance. Assist in development of plans to address barriers to lease infractions. -Operate on time, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners. -Conduct assessments of resident households for strengths and areas of growth/opportunities. -Integrate relocation activities into Family Success Plans to ensure residents experience minimal interruptions to their lives and personal and professional goals. -Document and maintain accurate and up-to-date records in data-tracking software. -Attend training and continuing education opportunities offered by the Community Life team. -Work collaboratively with property management and TCB development team to ensure smooth transitions, housing stability, and clear communications about the Choice grant, construction, and relocation. -Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available through resident services.

Requirements

• 2+ years
• ms excel
• bachelor's
• chw cert
• data management
• communication

What You Bring

-Excellent communication, organization, and writing skills. -Experience working with partners and team members to implement programs and initiatives. -Experience working with families to support their aspirations. -2+ years of overall professional experience working with families in housing or human services agencies required. -Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs. -Knowledge of federal, state, and local policies affecting housing is a plus. -Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred. -Bachelor’s degree with a focus in social work, human services, public health, education, or community development. An Associates in a relevant field combined with professional experience will also be considered. CHW certification or MSW is a bonus. -Ability to attend evening and weekend community events as needed. -Ability to collect, track and understand data to assess programs and partnerships and inform strategies. -Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners. -Willingness to work in the community, enter residents’ homes, and meet residents where they are to provide them with the support needed. Personal transportation required to meet with families in their new temporary residences during relocation phase. -Keep CL Senior Manager-Resident Experience apprised of issues affecting residents. -Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services -Experience working with data management software is a plus.

People Also Searched For

Benefits

-Hospital & Critical Illness Insurance -403(b) retirement plan with company match -Note: this is a 4-year grant funded position which will be extended based on future funding. Salary Range: $50-55k annually -12 Paid Holidays & tenure-based PTO accruals -Tax-advantage accounts: commuter/parking, medical & dependent care FSA -Medical, dental, and vision insurance -Employer contributions to Health Savings Accounts -Company paid Life & Disability Insurance -Confidential, 24/7 Employee Assistance Program

About The Community Builders, Inc.

-Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments. -Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing. -Collaborates with local governments and partners to address housing and social needs through community redevelopment. -Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change. -Committed to fostering strong, healthy, and economically resilient neighborhoods.

Sector Specialisms