Global Program Manager

Overview

Oversee global account projects, ensure timely delivery, manage stakeholder relations.

Key Responsibilities

• client advocacy
• program management
• risk management
• status reporting
• process alignment
• issue tracking

Tasks

-Takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client. -Resolve challenges and address opportunities related to the portfolio -Adhere to the internal solution development process and hold team members accountable for deliverables -Understanding the client objectives and alignment of operational support activities to meet those objectives . Establishment of standards, policies and processes. Ensuring proper resource alignment with all individual Projects. -Facilitates communication with the client and Johnson Controls internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities. -Manage issues, risks, and opportunities to ensure the program schedule is maintained -Prepare for and report on program status at regular reviews -Works closely with the Strategic Account Executive to support RFPs, address customer obligations and issues quickly and appropriately to ensure customer satisfaction and account health. -Track account progress, identify issues, and develop action plans -Plan, strategize, and influence priorities and decisions to improve customer satisfaction -Continuously work with regional / in-country sales leaders to understand challenges, gaps, and opportunities for better alignment and customer support in service and installations. -Ensure teams and processes function effectively and efficiently in an operationally disciplined manner aligned to the Johnson Control’s Operations methodology

Requirements

• pmp
• bachelor's
• smartsheet
• ms project
• leadership
• strategic

What You Bring

-PMP certification or other applicable Project Management certifications preferred -Bachelor's degree in Business, Economics, Engineering, or a related field -Experience leading Regional or Global programs -Strong understanding of program management and customer support models for global accounts -Strong leadership skills, including the ability to operate successfully in a matrix organization -Exceptional strategic thinking and execution capability -Excellent analytical and interpersonal skills with strong problem-solving capabilities -Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables. -Proficiency in problem-solving processes and reporting tools, such as SmartSheet, Microsoft Projects, Microsoft Task by Planner and, including Microsoft PowerPoint -Ability to influence without authority and a strong business acumen -Ability to drive consistency in complex operational delivery -Minimum 4 years of experience managing programs/projects or working on a program team as a functional lead

People Also Searched For

Benefits

-JCI Employee discount programs (The Loop by Perk Spot) -On-the-job and cross-training opportunities -An encouraging and collaborative team environment that values diverse perspectives and fosters innovation -Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one -Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance -Competitive salary

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms