Assistant Resident Services Manager

Overview

Assist manager in daily ops, resident service & team leadership

Key Responsibilities

• property inspections
• contractor liaison
• safety compliance
• budget reporting
• team rotas
• resident communication

Tasks

As Assistant Resident Services Manager, you will support the Resident Services Manager in overseeing daily operations, ensuring excellent service delivery and compliance with safety and property standards. You'll be directly involved in resident engagement, team support, contractor coordination, and maintaining high property standards across the community. -Provide outstanding customer service through reception, resident communications, parcel handling, inspections, and move-in/move-out processes. -Manage team rotas, support the resident services team, and oversee the smooth running of day-to-day operations. -Conduct property inspections, liaise with contractors, and ensure health & safety compliance, including fire and water safety checks. -Support rental performance by working with lettings colleagues and ensuring minimal void periods. -Contribute to resident engagement by supporting events and encouraging positive feedback. -Assist with budgets, reporting, and financial targets, ensuring efficient operational expenditure.

Requirements

• team management
• problem solving
• people management
• customer service
• health & safety
• performance targets

What You Bring

This role is ideal for someone with proven experience in people management who is passionate about delivering exceptional customer service. You'll play a key role in supporting the Resident Services Manager to ensure smooth day-to-day operations and outstanding experiences for residents. -Ability to manage and motivate a team. -A proactive, problem-solving attitude with resilience and adaptability. -Previous people management experience -Strong background in customer service with excellent communication skills. -Knowledge of health & safety requirements -Experience working towards performance targets.

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Benefits

-Opportunity to grow within the expanding Build to Rent sector -Competitive salary -Be part of a supportive team culture focused on excellent resident experiences -Training and development opportunities

About Cobalt Recruitment

-Founded with a mission to connect exceptional talent with leading employers in the built environment. -Renowned for tailored recruitment services across construction, property, and energy. -A trusted partner for both candidates and clients with deep industry expertise. -Specializes in sectors such as construction, energy, engineering, and infrastructure, bringing high-caliber professionals to the table. -A consistent player in the recruitment space, helping shape successful projects across residential, commercial, and industrial domains. -Track record spans the successful delivery of projects from large-scale developments to niche, technical roles. -Knows their sector-specific needs and consistently matches candidates with the right opportunities.

Sector Specialisms