Data Platform Support Specialist

Overview

Tier 2 support for data pipelines, ingestion, and quality in Cushman & Wakefield.

Key Responsibilities

• root cause
• data monitoring
• tier2 support
• escalation
• documentation
• data quality

Tasks

-Perform root cause analysis and document recurring issues to feed into long-term fixes. -Monitor and troubleshoot automated data workflows. -Serve as the Tier 2 escalation point for support tickets related to data ingestion, pipelines, and data marts. -Escalate complex issues with clear documentation to Tier 3 engineering teams. -Maintain support documentation, FAQs, and runbooks for common issues. -Collaborate with business stakeholders to understand issues and provide timely updates/resolutions. -Troubleshoot and resolve issues in data workflows, escalating to Data Engineers or Platform teams when necessary. -Support data quality checks, reporting issues, and recommending corrective actions. -Monitor and track data pipeline health, ensuring stability and uptime. -Manage and resolve Tier 2 data support tickets (pipelines, ingestion, data quality).

Requirements

• sql
• python
• azure
• databricks
• etl
• ticketing

What You Bring

-2–4 years of experience in data support, data analysis, or junior data engineering roles. -Strong knowledge of SQL and Python for troubleshooting. -Strong communication skills to interact with business and technical teams. -Familiarity with Azure, Microsoft Fabric, and Databricks (experience with monitoring and debugging preferred). -Experience with ticketing systems (e.g., ServiceNow, DevOps, JIRA) and documenting incidents. -Understanding of ETL/ELT processes and data pipeline management. -Bonus: Experience with geospatial or large-scale data sets. -Ability to work in a fast-paced environment, prioritizing multiple support requests.

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Benefits

-Career development and a promote from within culture;

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms