Manager, Technology Services Security Operations Center/Network Operations Center

Overview

Manage SOC/NOC team, oversee security/network ops, tickets, KPIs.

Key Responsibilities

• incident management
• servicenow reporting
• process optimization
• soc quality
• azure monitoring
• security escalation

Tasks

-Utilizes systems and tools to identify, document, track and resolve reported problems. -Collaborates with other managers and system administrators to understand immediate and long-term trends that adversely affect the customer experience and to correct root causes of such trends. -Leverages systems and tools to evaluate ticket statistics and key metrics in Service Now and provide service level reports for Technology leadership. -Develops and optimizes processes to achieve service level requirements and meet performance goals. Contributes to create network health assessments, KPIs and performance reports. Makes recommendations to monitor and improve operational efficiency. -Oversees the quality of SOC/NOC technology services provided by the Technology Support Services (TSS) and FSC support staff. Analyzes service tickets to identify recurring patterns and develop preventive solutions. -Maintains the schedule of support staff and provides guidance to support twenty-four hour operations. -Serves as the main escalation point for security breaches, ensuring smooth handoff and resolution through to completion. -Acts as a cross-functional liaison and develops company-wide communications for the Technology department. Represents the Technology department to provide updates related to impacts and urgency for outages and work arounds when persistent and unresolvable issue arise and are escalated. -Ensures that team members are trained and coached on effective methods to research, troubleshoot and deliver solutions to known errors and workarounds. -Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes onboarding and training new employees, evaluating performance and preparing written performance reviews, listening to concerns and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests. -Monitors network performance and security incidents within Azure / 365 cloud environments.

Requirements

• domestic travel

What You Bring

-Domestic U.S. travel may be required.

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About Corecivic

-Began as a pioneer in the privatized correctional services industry. -Partners with federal, state, and local governments to manage facilities focused on rehabilitation, education, and reintegration. -Specializes in residential reentry programs, offering support for individuals transitioning back into society. -Provides facilities management and logistics services to government entities. -Maintains a strong presence in correctional, rehabilitation, and detention sectors with high standards of security and efficiency. -Manages residential facilities for individuals in immigration detention. -Focuses on improving outcomes for those in its care while meeting operational needs of government partners.

Sector Specialisms