Service Advisor and Rental Coordinator

Overview

Handle service work orders and manage equipment rentals.

Key Responsibilities

• rental management
• work orders
• equipment tracking
• logistics coordination
• warranty claims
• customer contact

Tasks

-Rental Process: Manage the entire rental process, including logging inquiries, providing quotes, processing reservations, and preparing rental contracts. -Write WO's – make sure all required signatures are obtained and unit is tagged -Monitor and ensure WO order quality (i.e. stories, parts billed, labor billed) -Equipment Management: Monitor and track equipment availability, maintenance schedules, and return dates within the rental fleet management system. -Call or e-mail customer updates to any customer that has a status change in WIP report -Logistics Coordination: Schedule equipment deliveries and pickups with company drivers or external transport services and assist with dispatching tasks. -Answer incoming service department phone calls and address accordingly -File all service warranty claims within 48 hours of repair completion -Equipment Readiness: Collaborate with the Service Department to ensure equipment is properly serviced, cleaned, and prepared for rental. -Primary contact for all communication with internal and external customers -Retrieve all necessary information about equipment condition at the time of write up

Requirements

• math
• report writing
• invoicing
• degree
• 5 years
• public speaking

What You Bring

-Ability to read and interpret documents such as operating and maintenance instructions. -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. -Ability to write routine reports and correspondence. -Invoice all completed WO’s by the end of each shift -High School Diploma or GED; degree or certificate from college or technical school in related field; and 5 years of relevant experience or training; or equivalent combination of education and experience -Ability to speak effectively before groups of customers or employees of an organization. -Office environment with moderate noise; computers, printers, and customer traffic. Outside work at times in all weather conditions. Work requires a combination of sitting, using hands to finger, handle, or feel, as well as standing and walking. Frequent lifting, up to 50lbs. -Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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Benefits

-Paid Time Off -Competitive Pay -Full Benefits Package -401k with Matching

About Stephenson Equipment, Inc.

-Over decades it expanded across Pennsylvania and upstate New York, acquiring firms like Walsh Equipment and Keesler to deepen regional reach. -It represents top heavy‑equipment brands—JCB, LeeBoy, Bomag, Grove, Manitowoc, National Crane, Potain and others—across sales, rentals and parts. -Typical projects include supplying paving, milling, and crane equipment to road‑building and infrastructure contracts throughout its multi‑state service area. -Its signature strength lies in an industry‑leading rental fleet backed by 24/7 emergency mobile repair and in‑stock parts for uptime. -In recent years it was named master U.S. distributor for Montarent tower cranes and opened a state‑of‑the‑art crane operator training center. -Strategic acquisitions in the Mid‑Atlantic have amplified its footprint—serving new counties in Maryland, Virginia and D.C.

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