Community Manager

Description

• Promote high-performing team execution through regular feedback, training and development.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Implement a system to achieve 0% rent delinquency.
• May work in an elevated site, may walk on uneven ground.
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
• Responsible for all resident events and retention programs
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Maintain a secure confidential file for each resident.
• Travel within the region and to other business offices and events via airline, trains and automobiles.
• Prepare and submit subsidy vouchers (when applicable)
• Seek approval and guidance from the Regional Manager within specified parameters.
• At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Ensure the community's curb appeal is immaculate at all times.
• Respond to any potential housing violations and liability concerns regarding the community.
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Empower collaboration and inclusivity, building trust and transparency.
• With Regional Manager, prepare Property Annual Operating Budget

Requirements

• Reading, comprehending, writing, performing calculations, communicating verbally.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email
• Repetitive use of computer, keyboard, mouse, and phone.
• Strong interpersonal, verbal and written communication skills
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Capacity to interact effectively with senior executives.
• Respectful communication and cooperation between all employees.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.
• Adherence to Property Management Rules, Regulations and Guidelines
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Professional presentation and appearance
• Frequent sitting and walking.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Proven effective and efficient leadership experience.
• 5-7 years of experience in the property management industry
• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• 2+ years of experience as a community/property manager
• Ability to work well under time and other constraints.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Training + Development

Interview process

Visa Sponsorship

Security clearance