Repairs Resource Planner Manager

Overview

Manage resource planning, customer liaison and team for repairs & maintenance.

Key Responsibilities

• resource planning
• repair scheduling
• performance management
• customer liaison
• team leadership
• decant coordination

Tasks

We have an excellent opportunity for a Repairs Resource Planner Manager to join us to lead and manage the Resource Planning within our Repairs and Maintenance service. You will report to the Head of Repairs and play a key role in maximising operative efficiency, streamlining repair schedules, and delivering an exceptional customer experience from start to finish. This role will play a key part in driving performance, enhancing service delivery, and ensuring both internal teams and residents receive timely, efficient, and empathetic support. You will also oversee Customer Liaison functions, including the coordination of decant processes, ensuring residents are well-supported and kept informed when temporary relocation is required due to major works or property safety concerns. You'll also provide effective leadership and direction to your team comprising Resource Planners, Customer Liaison Officers, and a Repairs Administrator. You'll set clear performance objectives, monitor outcomes and coach them to achieve their full potential.

Requirements

• repairs
• housing systems
• dbs
• organised
• communication
• ict

What You Bring

Prior experience of a repairs environment within the social housing sector would be beneficial as would experience of maintaining and updating housing management systems although this is not essential. Full Time (37 hpw) This post requires that the job holder is subject to a DBS check at a basic level. We are looking for a highly organised Manager who can demonstrate a resilient and positive attitude, together with excellent communication skills via telephone, face to face and writing. You will have good ICT skills along with an understanding and commitment of working with a diverse customer base and delivering excellent service.

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Benefits

£42,289.52 per annum -Monthly staff compliments raffle -Retail discounts scheme -Corporate Sponsorship opportunities -Healthcare Cash Back Scheme – Healthshield -Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS) -Reimbursement for HRT pre-paid certificates -Employee Assistance Programme -Life insurance is available to members of the pension scheme -Free parking and refreshments -32 days annual leave plus bank holidays -Electric vehicle leasing scheme through Octopus Energy -Reimbursement for professional subscription fees -Reimbursement for annual flu jab -Holiday purchase scheme –buy up to an additional 5 days holiday per year -Team budget every year to enjoy an afternoon out as a team -Wellbeing calendar of events throughout the year -Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff -Mental Health First Aiders -Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

About Bdht Ltd.

-Operates as a not-for-profit housing association, reinvesting all surpluses into its communities. -Specializes in residential and affordable housing, including shared ownership and low-carbon, energy-efficient homes. -Launched a digital self-service portal for tenants to report repairs and manage accounts through a partnership with Housing Insight. -Mark Robertson became CEO in August 2025, succeeding the founding CEO. -Recognized in Great Place to Work® UK rankings, highlighting commitment to operational excellence and tenant focus. -Develops eco-friendly homes featuring solar panels and air-source heat pumps.

Sector Specialisms

Interview Process

-in‑person interview on wednesday 19th november 2025

Security Clearance

-applicant must undergo a basic level dbs check