Community Relations Representative

Description

• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Handle confidential resident and property information with discretion and professionalism.
• Serve as the primary in person contact for residents.
• Occasional notice posting across the property portfolio.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.

Requirements

• Regular, consistent, and timely attendance required.
• Highly organized and demonstrated project management skills.
• Must work on-site in the office five days per week.
• Ability to collaborate with coworkers in person and virtually to achieve customer goals.
• Ability to read, write, speak, and understand English.
• Regular, consistent and timely in person attendance.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Work is primarily conducted in an Essex office location at least 5 days per week. Requires sitting at a desk or workstation for extended periods, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to exercise initiative.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Ability to meet all job requirements and assignments.
• Ability to solve problems involving several options in situations.
• Ability to work independently and collaboratively in a centralized, high-volume hub environment.
• Travel required for occasional meetings, training, community visits.
• High school diploma or equivalent required. College degree preferred.
• One year of experience in a customer service environment preferred.
• Availability to work a flexible schedule, including weekends.
• Ability to comprehend, analyze, and interpret documents.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance