Data Center Engineer

Overview

Support data centre operations: hardware, cabling, tickets and service management tasks

Key Responsibilities

• hardware install
• cable management
• ticket management
• physical audits
• remote hands
• power maintenance

Tasks

-Perform hardware decommission and cable removal. -Attend to customer phone calls. -Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Centre facilities. -Perform physical audits and ensure the Service Management database is updated and accurate. -Provide product information. -Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities. -Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. -Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels. -Handle tape backup media and prepare for offsite storage if applicable. -Respond to user emails and support tickets. -Collect customer requests and data. -Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fibre cables, handling storage media, and enter troubleshooting commands). -Solve common problems such as verification of hardware and software, installation issues, and setup. -Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted. -Create tickets for Level 2 support. -Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs. -Support Power Maintenance Events (PME) – play an active role in managing the execution of the PME.

Requirements

• troubleshooting
• data centre
• communication
• it service
• hardware
• microsoft

What You Bring

-Conduct basic troubleshooting. -Basic understanding of Data Centre Power schemes. -Strong verbal and written communication skills. -Entry-level IT service delivery experience. -Basic knowledge of PC and Server Hardware as well as networking. -Experience with Microsoft server products. -Ability to follow Standard Operating Procedures and execute accordingly.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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