IT Support Specialist - Yearout

Overview

Provide first‑line IT support, troubleshoot hardware/software issues, and manage ServiceNow tickets.

Key Responsibilities

• incident resolution
• device management
• asset tracking
• hardware support
• password reset
• servicenow ticketing

Tasks

-Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. -Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately 200 devices, including servers, desktop computers, laptops, and mobile devices. -Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. -Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery. -Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner. -Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners. -Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied. -Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner. -Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals. -Accurately record, update, and document requests using the IT service desk system (ServiceNow). -Assist all our users with any logged IT-related incident when called upon. -Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.

Requirements

• active directory
• azure
• o365
• sharepoint
• mobile encryption
• associate's degree

What You Bring

-Verbal and written communication skills. -Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint -Ability to work independently and as part of a team. -Experience with IP security camera and video recording server management is preferred. -Be a highly motivated team player with the skills and ability to manage changing priorities. -Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. -Experience with the following technologies: -Experience with mobile device encryption implementation and management is preferred. -3+ years of experience within the information technology field, including but not limited to PC and mobile device support. -Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes. -Apple and Android Tablets and Phones -Problem-solving skills and the ability to troubleshoot IT issues. -Willingness to learn and adapt to new technologies and processes. -Associate's degree in Information Technology or equivalent experience.

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Benefits

-Dell Desktops and Laptops

About Yearout Mechanical, Llc

-In-house fabrication and BIM capabilities let them tackle complex HVAC, plumbing, and piping projects entirely under one roof. -Strong in commercial, institutional, and light industrial sectors—delivering mission-critical reliability 24/7/365. -Known regionally for fast-track execution, repeat clients, and long-tenured leadership driving seamless, community-focused delivery.

Sector Specialisms