Systems Analyst

Overview

Develop, implement, and support business systems, handling incidents, changes, and projects.

Key Responsibilities

• change management
• disaster recovery
• project delivery
• security
• problem management
• incident management

Tasks

We’re seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You’ll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. -Change Management – Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support -Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure -Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover -Security – Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. -Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. -Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology -Supplier Management – Raising and managing tickets raised with 3rd party systems

Requirements

• systems analyst
• utilities
• construction software
• analytical
• communication
• requirements gathering

What You Bring

-Experienced at prioritisation of calls. -Previous experience as a Systems Analyst or similar -Must possess good analytical skills with the ability to interpret information logically. -Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. -Ideally have worked within the Utilities sector -Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous -Able to work under pressure and meet tight deadlines whist still producing good quality work. -Experienced at gathering requirements and has strong negotiating skills. -Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. -Excels at transferring knowledge through user guides or training.

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Benefits

Leeds – Hybrid Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

About Ng Bailey

-Delivers complex, large-scale projects across the UK. -Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance. -Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations. -Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure. -Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities. -Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.

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