Facility Manager - Soft Services

Overview

Manage soft‑services facilities, meet KPIs/SLAs, ensure client satisfaction, oversee vendors and budget.

Key Responsibilities

• facility inspection
• ticket management
• site operations
• budget preparation
• vendor management
• risk management

Tasks

-Inspect facilities and equipment to determine extent of service and equipment required. -Create amazing User experience at the workplace and by creating user friendly processes. -Adhere to escalation and incident reporting procedures -Provide a cooperative environment with client and customers, ensuring high levels of engagement -Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the -Overall control of site ops for a 24/7 site -Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems -Manage the Ticket Management tool for the respective site and reach the KPI goals. -Preparation of site operational budget for the financial year -Coordinate with the Business Units on smooth operations -Assist in space planning for the site and have knowledge on the site ops. -Ensuring an adequate supply of materials and services for the proper operation of the buildings -Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld -Assist Hub lead in service delivery in accordance with client KPIs and SLA -Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained -Build and develop effective client / stakeholder relationships across multiple levels of the organization -Forecast of monthly & quarterly expenses -Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff -Proactively understand the customers/ employees needs and act on them before being requested -Work hand in hand with inter and intra functional teams for smooth transactions. -Developing interesting & fun user engagement activities -Act as primary contact for assigned site’s contractors and vendors. -Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service -Ensure full compliance with all local and governmental regulations and legislations -Invoice management. -Ensure vendors are well-managed, delivering services on time and within budget -Ensure an environment that supports teamwork, co-operation and performance excellence within team -Ensure high staff morale, trust and work ethics

Requirements

• 5 years
• budget
• procurement
• customer focus
• bachelor's
• 24/7 support

What You Bring

-24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations. -Minimum of 5 years industry experience required either in the corporate environment, facilities /hospitality or relevant field. -Adherence to the budget forecast and spend. -Have a varied and creative thought process on various services and supplies for the users and site operations. -Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices -Customer needs to be the priority factor and empathy towards the services is highly required. -Approvals in the JLL Finance tools. -Bachelor’s degree or equivalent work experience in Facilities Management with

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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