Renewal Representative

Overview

Manage and retain recurring revenue by securing renewals and reducing churn

Key Responsibilities

• quote generation
• contract negotiation
• renewal forecasting
• crm management
• churn mitigation
• revenue retention

Tasks

-Generate and deliver renewal quotes and negotiate contract terms. -Report on renewal metrics, forecast performance, and contribute to process improvements. -Identify opportunities for upsell and expansion in coordination with the sales and customer experience teams. -Collaborate with Account Managers, Account Executives, Customer Experience Managers, and Finance to ensure seamless renewal processing. -Manage termination and reduction requests via Causeway’s STARR process -Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools. -Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions. -Manage a portfolio of customer accounts with upcoming renewals, ensuring contracts are renewed on time. -Proactively engage with customers to confirm satisfaction, identify potential risks, and address any issues that could affect renewal. -Collaborate across business units in line with our CausewayOne platform strategy to deliver joined-up solutions. -Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk. -Produce accurate forecasts for renewals to inform planning and performance tracking.

Requirements

• crm
• subscription
• saas
• negotiation
• degree
• collaboration

What You Bring

-Familiarity with CRM and contract management systems. -Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement. -Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group. -Knowledge of subscription and recurring revenue models. -Comfortable working with targets and KPIs. -Strong communication and negotiation skills, with the ability to handle objections and close renewals effectively. -Strong track record in achieving revenue retention targets. -Proven experience in a renewals, sales support, or account management role (preferably in SaaS or technology). -Customer-focused mindset with the ability to build strong relationships. -Excellent attention to detail and organisational skills. -Relevant built environment industry or digital transformation experience. -Degree-level, diploma or equivalent education preferred.

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Benefits

-4% matched pension. -We take mental health seriously and have a dedicated EAP available 24/7. -Dell discounts. -25 days annual leave + public holidays, increasing with length of service. -Income protection and life assurance. -Private Medical Insurance. -Car Scheme. -Paid study leave + volunteering days. -£100 allowance towards a fitness club. -Access to our award-winning benefits platform.

About Causeway Technologies

-Founded to deliver software solutions that streamline and improve operational efficiency. -Specializes in the development of integrated solutions for managing construction and infrastructure projects. -Offers software for project management, cost control, asset management, and more. -Supports projects across multiple sectors, including infrastructure, transportation, and utilities. -Has a strong presence in the UK and globally, with clients in the public and private sectors. -Works on high-impact projects that improve the delivery of services and reduce costs. -Known for providing scalable software solutions that cater to businesses of all sizes. -Continually innovating, leveraging technology to drive improvements in construction and infrastructure.

Sector Specialisms