Passenger Concierge

Overview

Customer service role handling tickets, information, cash, and station operations.

Key Responsibilities

• cash reconciliation
• ticket inventory
• train announcements
• customer service
• tids operation
• sales reporting

Tasks

-Maintains daily accounting records and prepares individual funds for deposit. -Maintains bank in appropriate denominations. -Responsible for ticket stock inventory and recording in TRAC and Rail Sales., -Assists Ticket office Manager with Station staffing and scheduling. -Responsible for announcing Commuter Rail train departures, including initial boarding, repeating track assignments and announcing final boarding calls. -Responds to inquiries from customers in person and via telephone with regard to lost & found issues. -Responsible for assisting customers with fare purchases and providing information (4 hours at the Ticket Window and 4 hours on the Concourse) in a prompt and friendly manner. -Receives, verifies and records cash remittances from on-board sales from Conductors and Assistant Conductors. Records Daily remittances in Rail Sales -Communicates with CETC Operation to monitor train movement entering and departing the station. Works closely with Trainmaster to keep appraised of changes in equipment and/or mechanical issues. Must be able to annunciate clearly and have excellent communication and interpersonal skills. -Responsible for distribution and recall of ticket stock and accounting for stock in TRAC System. Acts as liaison with Revenue Accounting to ensure adequate stock at all times. -Executes daily banking and accounting functions. Audits and maintains adequate station working funds and balance daily. -Balances ticket sales and Rail Sales with cash receipts. Is responsible for shortages within the guidelines of the Customer Service Department Policy. -Sells single-ride, round-trip tickets and Special event tickets to all passengers on the Concourse utilizing a mobile device and printer accurately accounting for daily sales. -Reconciles and audit agent sales in TRAC/RailSales system as well as Amtrak/NRPC Downeaster. -Oversees daily station activity Example (Daily Safety and Job Briefings, covering lunches etc…) -Responsible for verification of daily ticket agent sales, conductor remittance. -Handles large sums of money and balances ticket stock with revenue. -Assists in the training and onboarding of new Employees. -Works with Trainmaster to ensure timely dissemination of train status. -Responsible for assisting customers with Commuter Rail information, announcement and posting of approximately 130 daily train departures. -Responsible for selling transportation on NRPC Downeaster, requiring thorough knowledge of fares and schedules. -Responsible for the timely operation of the Train Information Display System to ensure the delivery of information regarding the departure times, track assignments and status of all Commuter Rail trains to passengers. -Completes and provides daily and monthly sales reports. -Receives, tags and properly stores lost items from employees and customers and returns lost items to owners using approved procedures.

Requirements

• excel
• computer literacy
• fares knowledge
• cash handling
• supervisory
• high school

What You Bring

-Must be computer literate. Prefer experience with Excel and Microsoft Office. -Must have thorough knowledge of fares and schedules. -Must be available to work various hours and days. -Ability to handle large sums of money and balance ticket stock with revenue. -Must be able to annunciate clearly. -Previous supervisory experience preferred. -Must possess excellent interpersonal skills. -Must pass and qualify on skills test for all roles within 30 days. -Must pass and qualify on skills test in first 30 days. -Must possess excellent communication skills both oral and verbal. -Requires thorough knowledge of fares and schedules. -Must possess high school diploma or equivalent credential. Some college preferred.

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Benefits

-Employee Assistance Program -Transit and Parking Reimbursement Benefits -Company Sponsored Life & Accidental Death and Dismemberment Benefits -Dental & Vision Plan -Fidelity 401K Program -Supplemental health plans for accidents, critical illness, hospital stays -Education Assistance -Short- & Long-term Disability Benefits -Flexible Spending Accounts -Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families. -Pet, Home, Auto insurance -Generous Medical & Rx plan -Voluntary Benefits Plan options including

About Keolis Commuter Services

-operates as a leading provider of public transportation solutions, focusing on the North American market. -specializes in delivering safe, efficient, and customer-centric rail and bus services. -manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston. -has decades of experience, becoming a trusted partner for municipalities offering urban to regional services. -focuses on innovative technology to ensure services are reliable and future-ready. -has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions. -emphasizes collaboration with local authorities to meet the evolving needs of commuters.

Sector Specialisms

Security Clearance

-pre-employment drug and alcohol screening required -favorable background check required -physical examination required