Facilities Manager

Overview

Manage day-to-day delivery of hard & soft FM services for Home Office sites.

Key Responsibilities

• service mobilisation
• service audits
• asset data
• incident response
• compliance
• facility management

Tasks

Responsible to be onsite working for the day-to-day delivery of diverse FM Hard and Soft services for a portfolio of Home Office sites. The role involves maintaining suitable client relationships, managing a team of front-line staff and external service providers. The role will report to the Regional Operations Manager -Responsible mobilising and demobilising services. -Conduct regular reviews / audits of hard and soft services standards, against the contractual service delivery model. -Ensure regular Health & Safety walks are completed and use of AVA reporting software. -Collection of asset data (checking / verifying) as required. -Facilitate and control Subcontractors as required. -In the event of a reactive issue ensure that the right resources have been deployed as quickly as possible and assist in overseeing the issue until the matter is resolved. Assist in the deployment of additional resources as required. Ensure accurate communications with the client and end customers throughout the duration of the issue. -Be aware of the business continuity plan for the part of the business you work in -To establish, maintain and develop effective professional working relationships with clients, Integrator, Mitie staff and other key stakeholders. -Responsible for service delivery in line with KPIs, SLAs and WIP management. -Ensure all sites are statutory compliant and all PPMs are carried out. -Managing the portfolio of facilities within their area of responsibility, to ensure they are aligned to the Mitie business unit operational processes and procedures, in line with the contractual obligations. -Delivering and maintaining compliance folders within portfolio. -Ensuring the teams have a clear understanding of the risk assessments process and inspection process for buildings (i.e. workplace assessment, fire, life, safety systems)

Requirements

• ms office
• cafm
• safety
• fm experience
• team management
• security clearance

What You Bring

*Candidate will be required to undertake a SC Security Clearance requirement pre - employment* -Well organised, with the ability to multi-task, prioritise and manage competing demands -Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning. -Previous experience in an FM role, including experience of working with building services and cleaning. -Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems. -Strong team management with effective operational methods and collaboration. -Strong understanding of Health & Safety practices. -Experience of FM service delivery, across the entire Total Facilities Management spectrum. Hard Services driven. -Good communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences. -Knowledge of CAFM tools.

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About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

Sector Specialisms

Security Clearance

-sc security clearance required pre‑employment.