IT Manager

Overview

Lead IT operations, digital projects and infrastructure for Chubb Singapore.

Key Responsibilities

• incident resolution
• application support
• security monitoring
• infrastructure support
• data protection
• project management

Tasks

-Incident Resolution: Engage with business end users, global and regional IT colleagues, and IT vendors to swiftly resolve incidents and deliver exceptional service on requests and projects. -Application Support: Partner with application support vendors to enhance business applications, including ERP systems like SAP, and tackle new requests or issues. -Security Monitoring: Support, with the assistance of vendors, the IT aspect of the Chubb Security Monitoring Center, consisting of servers, network equipment, physical appliances and command center centric applications and database. -Compliance: Ensure IT compliance with company policies and legislation, including audit support. -Business Partnership: Collaborate with local business unit heads to provide digital solutions and drive impactful changes. -Infrastructure Support: Oversee local network and server infrastructure, working with support vendors to implement and troubleshoot as needed. -Cost Management: Take charge of local IT cost management, reporting, budgeting, and financial planning. -Environmental Health and Safety: Comply with Chubb Environmental Health and Safety procedures, and Ethics program. -End User Computing (EUC): Manage local IT staff to provide top-notch EUC support and create Standard Work for internal and third-party use. -Data Protection: Collaborate with stakeholders to safeguard business data and be a member of the local data protection committee. -Project Management: Lead local IT projects from inception to completion and coordinate global or regional IT initiatives.

Requirements

• azure
• cisco
• m365
• power platform
• 5 years
• team management

What You Bring

-Minimum 5 years of IT experience with infrastructure, business applications, and end user support. -Broad general knowledge of enterprise IT concepts in terms of -Proven track record in running and completing IT projects. -Structured and analytical approach to planning and problem solving -Fluency in English, both spoken and written; fluency in other languages is an added advantage. -Experience in managing support partners in a highly outsourced environment. -Customer focused and delivery driven -Able to work methodically and at a detailed technical level as required -Network (Cisco switch, routers, APs, PA firewall, DMZ), Windows Servers/SQL database, Azure cloud hosting, AD/M365, ERP system, and Microsoft Power Platform. -Familiarity with maintaining enterprise web applications and ERP systems (e.g., SAP, JDE). -Self-starter, able to work independently with minimal management. -Formal qualification or accreditation in an IT-related discipline. -Experience working in an MNC environment. -Ability to work collaboratively as part of a team. -Experience in managing a team.

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About Chubb Fire & Security Group

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Sector Specialisms