Maintenace Technician

Overview

Maintain lift equipment, ensure safety, customer satisfaction, and report work

Key Responsibilities

• back reporting
• safety management
• service execution
• stock management
• customer communication
• workload planning

Tasks

-Accountable for very precise and timely back reporting of the work done according to the process -Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training -Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) -Responsible for regular update of his supervisor on all relevant information -Accountable for the end-users and the site safety -Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor -Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. -Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. -May be required to give training/coaching to persons nominated by the supervisor -Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure -Accountable for equipment safety and performance -Responsible for submitting time sheets based on the execution -Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. -Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. -Accountable for the safe working environment -Accountable for raising sales lead to his supervisor -Responsible for effectively planning his workload, in conjunction with the service supervisor -Accountable for identifying site risk, and communicate them to his supervisor -Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition -Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes -Accountable for managing the site environment during service operations -Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Requirements

• saudi
• 3 years
• diploma
• electrical
• mechanical
• communication

What You Bring

-To comply with the current labor regulations, this role is only open for Saudi nationals -Have a minimum 3 years’ experience in our fields -Education level: Diploma or high school in electrical or mechanical Excellent communication with a multi-nationality team

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About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms