Ready Mix Dispatcher/Customer Service | Lubbock, TX (Bilingual Preferred)

Overview

Dispatch ready-mix drivers and provide customer service support.

Key Responsibilities

• problem solving
• order recording
• delivery scheduling
• driver dispatch
• customer relations
• team coordination

Tasks

-Solve problems in a timely manner while fostering lasting business relationship with our customer. -Record accurate delivery and product information on orders, negotiates delivery times with Customers. Attention to Detail is imperative -Develop a positive rapport with Ready Mix Drivers, Team members, and the Customer. -Dispatch and control the number of drivers needed throughout the day and make any necessary adjustments to maintain the goals set by the company.

Requirements

• command alkon
• database
• gps
• spreadsheet
• high school
• spanish

What You Bring

-Prior experience (1-3 yrs) with Command Series order entry, tracking and scheduling is a plus. -Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays. -High School diploma or general education degree (GED) required. -Ability to read and write short correspondences, and memos. -Must be familiar with our local delivery areas and must be able to assist drivers in finding jobsites. -Must be able to walk on uneven and / or slippery ground. -Must be able to perform in high call volume situations while multitasking with plants, drivers on track it radios, team members in the office while setting for long periods of time. -Computer skills; to perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Global positioning system software; Spreadsheet software and Word Processing software. -Must be able to determine travel time to jobs and best plant locations to service the job. -Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. -Proficient in Spanish (read, write, and speak) -Have a pleasant and accommodating voice over the phone and always demonstrate a positive and professional attitude especially with unruly customers. -Must be able to communicate clearly on telephone -Must be able to work up to 12 hours per day for extended periods. -Must be able to use office equipment including PC, adding machine, fax machine, printers, etc. for up to 12 hours per day.

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Benefits

-Long-Term Disability Options -College Scholarship Program – for dependent children -Direct Deposit Payroll -Health Care Reimbursement Account -Employee Assistance Plan -Business Travel Accident Insurance -Salary Continuation – Short-Term Disability -Prescription Drug -Paid Holidays and Vacation -Wellness Programs -Matching Gift Program -Educational/Tuition Assistance Plan -Dependent Care Reimbursement Account -New Auto Purchase Discount Plans -401(k) with Company matching -Employee Life Insurance -Spouse & Dependent Life Insurance

About Martin Marietta

-Specializes in aggregates, cement, ready-mixed concrete, and asphalt, which are used in major infrastructure projects. -Supplies materials for projects ranging from highways to residential communities across North America. -Financially robust and publicly traded, with consistent growth, making it a major player in the building materials industry. -Renowned for dedication to sustainable practices in producing essential materials for construction and infrastructure. -Involved in projects spanning critical transportation networks, utilities, and public infrastructure. -Offers services in quarry operations and environmental management in addition to core business.

Sector Specialisms