Schedule and coordinate helpdesk tasks, manage calls, and maintain records for school facilities.
-Answer telephone calls and emails -Ensure records are maintained and updated regularly so it can be reported on -Carry out jeopardy management, ensuring forward planning is carried out where possible -Allocate the correct level of work to ensure SLA’s are met
-Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants -Problem solving -Ability to programme, allocate and co-ordinate work Tasks using the CAFM system -Able to develop and maintain good working relationships at all levels -Proven ability to manipulate systems and databases -Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey -Excellent customer liaison skills -Ability to multi-task, answering calls whilst scheduling work -Ability to communicate professionally and effectively, both verbally and in writing -Ability to give day-to-day direction to all team members -Ability to attend School Sites as required to support the Operational Team
-Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership. -Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities -Career Growth: Shine in your career with advancement opportunities to roles like Helpdesk Team Leader -Pension - Generous pension scheme, with extra contributions from Amey -Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. -Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions -Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth. -Family friendly policies for new parents or if you provide care for a dependant -Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
-Headquartered in London, delivers full lifecycle solutions across roads, rail, facilities, and utilities. -Blends data-driven consulting with large-scale delivery, advising on analytics, asset condition, and digital platforms. -Typical projects include major highway improvements, railway electrification, signalling renewals, complex facilities upkeep, and public-sector estate upgrades. -Consulting arm advises on strategic asset management for clients like Network Rail and MTA’s Long Island Rail Road, with operations in North America and Australia. -A standout example is a Birmingham highways turnaround, demonstrating ability to navigate challenges for resilient, long-term infrastructure outcomes. -From restoring historic bridges to optimizing EV charging networks in Manchester via bespoke data models, brings creativity and engineering rigour to projects.
Infrastructure
Transport
Utilities
Government
Defence
Justice
Education
Health
Highways
Rail
Facilities Management
Energy
-enhanced dbs check required before commencement
