Agent Services Representative

Overview

Provides marketing, admin, and tech support to real estate agents and brokers.

Key Responsibilities

• administrative support
• marketing collateral
• database management
• website updates
• agent onboarding
• report generation

Tasks

-Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. -Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%) -May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%) -Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%) -May serve as back-up to other office staff. (5-10%) -Establish and maintain positive and productive work relationships with all staff, customers and business partners. -Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%) -Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. -Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)

Requirements

• microsoft office
• canva
• high school
• clerical experience
• analytical skills
• customer service

What You Bring

-Effective analytical and problem-solving skills. Attention to details. -Demonstrated verbal and written communication skills including presentation ability. -Real estate knowledge preferred. -One to three years clerical or administrative experience. -Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment. -Marketing and social platforms experience preferred. -Minimum of high school diploma or the equivalent. Secondary education preferred. -Strong computer/technology skills: proficient in Microsoft Office and Canva products. -Knowledge of real estate, title and/or mortgage business preferred. -Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.

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About Homeservices Of America

-Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering. -From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume. -Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices. -It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey. -Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots. -Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.

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